Institutional knowledge supercharges employee proficiency. However, when that knowledge is isolated or out of reach, it can hinder growth and efficiency.
But what if employees didn’t have to think like SEO strategists or memorize the company directory to get fast help? That’s why Rackspace Technology set out to bridge the knowledge gap with a virtual assistant powered by generative artificial intelligence (AI) and Amazon Web Services (AWS). Rackspace Intelligent Co-worker for the Enterprise (Rackspace ICE) is a semantic search-based service that uses natural language processing to respond to queries with conversational and contextually relevant results.
Explore the solution.